Terms of Service

By using the Artaa.Media website, sending us an enquiry, or creating and using a Client Portal account, you agree to these terms. If you do not agree to them, please do not use the service.

These terms govern your use of the website and the Client Portal. The specific work we do for you is governed by whatever we agree in writing for that engagement — a proposal, a quotation or a statement of work. Where that written agreement and these terms conflict about the work itself, the written agreement for the engagement takes precedence.

You are responsible for the accuracy of the information you give us and for what happens under your account.

• Give accurate information, and keep your email address current — it is how we reach you and how you recover access.
• Keep your password and your connected Google account secure. Do not share your sign-in details.
• Tell us promptly if you believe someone else has used your account.
• You must be old enough to enter into a contract in your country, and if you are using the service for an organization, you must be authorized to act for it.

Records in the Client Portal belong to the organization the account is a member of. If more than one person is a member of your organization, they may be able to see the same projects, files and approvals.

Artaa.Media provides creative services — video editing, web design and visual identity work — together with a Client Portal for requesting work, booking meetings, submitting material, receiving deliverables and recording approvals.

The Client Portal is a tool for managing work between us. It is not a storage or backup service. Please keep your own copies of anything you upload.

Submitting a project request, a sample request or a meeting booking is a request, not a binding order. It does not by itself create an obligation on either side.

Work begins when we have agreed what is being done, on what timeline and at what cost. Anything outside that agreed scope is new work, and we will agree it with you before doing it.

Timelines depend on receiving what we need from you. Where we are waiting on material, feedback or an approval, delivery dates move accordingly.

Approvals and change requests you record in the Client Portal are part of the record of the engagement. Approving a version means you accept it as delivered for that stage.

When you send us material — footage, images, text, logos, fonts, music or anything else — you confirm that you have the right to give it to us and the right for us to use it for the work you have asked for.

You must not send us material that:

• you do not have the rights to;
• infringes anyone else’s intellectual property;
• is unlawful in the country where you are, or where we operate;
• contains malware or is designed to compromise a system.

We handle your material confidentially and store it as described in our Privacy Policy. We may refuse or remove material that breaches this section, and we may decline work that would require us to use material we do not believe you have the rights to.

You keep all rights in the material you provide to us. Nothing here transfers ownership of your content, your brand or your intellectual property to us.

Rights in the work we produce for you transfer as set out in the agreement for that engagement, normally on full payment. Until then, deliverables are provided for review.

We retain ownership of our own tools, methods, templates and internal components — the general craft and infrastructure we bring to every project — and of anything we developed before or independently of your engagement.

Unless we agree otherwise in writing, we may show completed work in our portfolio. If your work is confidential or under embargo, tell us and we will not.

The Artaa.Media name, wordmark, website design and Client Portal remain ours.

When using the website or the Client Portal, do not:

• attempt to access an account, organization, project or file that is not yours;
• probe, scan or test the security of the service, or try to bypass any authentication, authorization or rate limit;
• upload malware, or content designed to exploit or damage a system;
• use automated means to scrape the service or to submit forms in bulk;
• interfere with the availability of the service for other people;
• use the service for anything unlawful, or to harass anyone.

If you find a security issue, we would much rather you told us than tested how far it goes. Contact details are in section 12.

The service uses a small number of third-party services, described in our Privacy Policy: Google, for optional sign-in; an email provider for transactional messages; and, only with your consent and only on the public marketing pages, the Meta Pixel for advertising measurement.

If you sign in with Google, your use of Google is subject to Google’s own terms and privacy policy. We request only the permissions needed to confirm your identity — openid, email and profile — and we do not request access to Gmail, Drive, Calendar, Contacts or any other Google service.

Signing in with Google is optional. If Google sign-in is unavailable, you can still use a password, and you can disconnect Google at any time provided you have another way to sign in.

We are not responsible for the availability of third-party services or for changes they make to them.

We aim to keep the service available, but we do not guarantee uninterrupted access. It may be unavailable during maintenance, deployment, or for reasons outside our control.

We may change, add or remove features of the website and the Client Portal. Where a change materially affects how you use the service, we will give reasonable notice.

We may update these terms. The effective date at the top will change, and continuing to use the service after that means the updated terms apply.

The website and the Client Portal are provided as they are. We do not warrant that the service will be uninterrupted, error-free, or that it will meet a particular requirement not agreed in writing.

Creative work involves judgement and taste. We will do the work described in the agreement for your engagement to a professional standard, and we will revise it as that agreement provides. We do not warrant a particular commercial outcome — views, conversions, rankings, sales or any other result — because those depend on far more than the work we deliver.

To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of data. Keep your own copies of material you send us.

Nothing in these terms excludes or limits liability where the law does not permit it to be excluded or limited — including liability for death or personal injury caused by negligence, or for fraud.

Where liability is not excluded, our total liability arising from an engagement is limited to the amount you paid us for that engagement.

You can stop using the service and ask us to close your account at any time. See section 11 of our Privacy Policy for how.

We may suspend or close an account that breaches these terms — in particular section 7 — or where we are required to by law. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

A suspended account cannot sign in, and existing sessions stop working immediately.

Closing an account does not by itself end an engagement that is under way, or affect amounts already due.

Artaa.Media operates as a remote international studio. The governing law and the venue for any dispute are those set out in the written agreement for your engagement. Where no such agreement is in place, the parties will attempt in good faith to resolve any dispute directly before taking any other step.

This clause is intentionally neutral. Rather than name a jurisdiction that has not been legally established for this service, we would rather say so plainly and settle it in the agreement for your engagement. It will be replaced with a specific governing law once that has been formally determined.

For questions about these terms, write to accounts@artaa.media, or use the contact page at artaa.media/en/contact.